Get in touch
If you have any questions or ideas, we would love to hear from you.
Media enquiries
For all media-related questions, please contact our media team at [email protected]. We’ll respond as soon as possible.
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Want to stay up to date with EDQ’s latest news, projects, and opportunities?
Subscribe to our mailing list to receive updates on industry forums, In-Site tours, new Priority Development Areas, case studies and insights into how we’re enabling housing and economic growth across Queensland.
Follow us on our social media channels to see what we’re working on how we’re partnering with industry and communities to deliver outcomes for Queenslanders.
Submit an enquiry
Leave your details and an EDQ team member will respond usually within 48 – 72 hours.
Feedback and incident reporting
We value stakeholder feedback as it helps us improve our services, interactions, and achieve our goals. EDQ is dedicated to managing customer complaints effectively, treating all complainants with respect and ensuring complaints are handled promptly, confidentially, and fairly, without any adverse impact on those who raise concerns.
Our customer complaint process aims to be customer focused, timely and fair, clearly communicated, accountable and an improvement to our services. Human rights will be considered throughout the complaints process.
What you can complain about
You can make a complaint if you are dissatisfied with an action or decision made by EDQ, its staff or representatives, and you are directly affected by what has occurred.
How to complain or provide feedback
You can lodge a complaint or provide feedback via:
- Online: Feedback Form
- Phone:Â Â 07 3452 7880 (business hours 8.30 am to 5pm Monday to Friday)
- Post: Director Governance, Economic Development Queensland, GPO Box 2202, Brisbane  QLD  4001
- Email:Â [email protected]
To help us assess and manage your complaint, please give as much information as possible, including how you can be contacted and details of the issue. Anonymous complaints are accepted but may limit EDQ’s ability to review and respond without sufficient information. Complaints cannot be submitted via EDQ’s social media channels.
Assistance with your complaint or feedback
If you need help to lodge a complaint or provide feedback, the following services are available:
- If you need an interpreter, call 1800 512 451 and ask for an interpreter in your language, or go to Translation and Interpreting Service.
- If you are deaf or hard of hearing or have difficulty speaking, contact us through the National Relay Service.
How your complaint will be managed
We aim to acknowledge complaints within 3 working days and resolve them within 30 working days, though complex cases may take longer. A contact person will keep you updated throughout the process. If unsatisfied with the outcome, you can request an internal review or can contact the Queensland Ombudsman.
Other complaints
Please see our policies for complaints about human rights, privacy, corruption and public interest disclosures.
EDQ leads and delivers infrastructure and property across our broad ranging development projects throughout Queensland. From time to time, incidents may occur within a PDA or one of EDQ’s properties or developments. The incident report form can be used to report an event involving a member of the public, or damage to property within a PDA, EDQ property or development.
Personal information collected by EDQ is handled in accordance with the Information Privacy Act 2009. Your personal information will not be disclosed to third parties without consent, unless the disclosure is authorised or required by or under law.